Health Economy
The Health Economy enables individuals to live life well - both through wellness and treating disease. Healthcare is particularity complex, balancing service, quality, and access in an environment with unique ethical considerations, stringent regulations, and cybersecurity.
Healthcare Delivery
Healthcare Delivery encompasses a broad sector of services - hospitals & outpatient care including physicians & allied health such as pharmacies, medical laboratory, and long-term care. The labor shortage involving a limited specialized workforce with burgeoning demand is a key priority. AI workers support healthcare workers by freeing-up their time from tedious tasks, so professionals can focus on patient care.
Health Insurers
Insurers are focused on improving outcomes, controlling costs, and ensuring access. Our AI workers are assisting in areas with high accuracy needs to solve administrative burden, such as Revenue Cycle Management, Audit and Compliance. These are often areas with high-turnover and insufficient staffing.
Pharmaceuticals & Medical Technology
Pharmaceutical, Biotechnology, Medical Devices, and other medical technologies play an important role in the advancement of patient care. AI Co-Workers can focus on the complex administrative and regulatory work benefiting sales, supply chain, speed-to-market, and R&D intensity.
Example Use Case 1:
A virtual front door for IT support for a Regional Hospital
The Challenge
Staff currently managing incoming IT requests are often overwhelmed. After-hours coverage is difficult for the hospital operators and on-call IT staff.
Our Solution:
We are creating a virtual front door for IT support that automates ticket creation, classification, and routing. The AI Worker distinguishes IT from non-IT inquiries, escalates urgent issues, and directs requests to the right teams
The Impact
The solution streamlines workflows, reduces manual handling by 30%, cuts response times by 60%, and improves end-user satisfaction by 25%.
Example Use Case 2
National Laboratory Rostering AI Worker
The Challenge
Late notifications of unavailability from frontline workers (due to e.g. sickness, family issues) were creating last minute rostering problems with significant consequences such as site closures, lost revenue and patient dissatisfaction.
Our Solution
Our AI Co-Workers in rostering gather unavailability proactively, identify the best alternative frontline workers, call them to confirm a replacement, and update the rostering system to solve last minute rostering problems end-to-end.
The Impact
The solution reduces in-site closures by 20-50%, increasing revenue and improving patient satisfaction whilst improving the frontline worker experience with an intuitive, 24/7 voice and text channel to manage rostering preferences and changes.