Infrastructure Economy

The infrastructure economy is the foundation of global productivity, encompassing the assets, networks and institutions that keep economies functioning. It brings together operators, asset owners and investment banks that finance and manage large-scale asset-intensive operations where reliability, safety, and efficiency are critical. Our work focuses on helping organizations manage and optimize the value of these assets, improve performance across their networks, and ensure long-term operational resilience.

Infrastructure Asset Management

Investment banks and asset managers are increasingly focused on global infrastructure as a distinct asset class. We support these organizations in unlocking value across the full investment and asset management lifecycle, from investment origination through to active portfolio management, the enhancement of enterprise value across underlying assets and efficiency opportunities such as back-office optimization.

Infrastructure Asset Management

Energy and Real Assets

Spanning electricity, renewables, oil and gas, utilities, integrated energy providers, real estate platforms and many more, we help organizations materially improve capital efficiency, optimize operating expenditure and unlock new revenue streams across both regulated and unregulated environments.

Energy and Real Assets

Industrials

Covering many heavy industries, we help organizations to drive operational efficiency, optimize capital expenditure, enhance back-office performance and strengthen customer engagement across complex industrial value chains.

Industrials

Example Use Case #1:

Finance Month-End AI Analyst for a Global Investment Bank

Will AI
The Challenge

The month-end process is complex and time-consuming, involving reconciliations, investigations and journal postings across multiple systems and finance teams. The processes are largely manual, often time-critical, error-prone, and divert resources from higher-value financial analysis.

Our Solution

A month-end AI Worker was deployed to integrate into the General Ledger, source systems and communication channels to perform reconciliations, variance analysis, and journal preparation. The Worker enables an accurate, fast, efficient financial close, freeing up the Finance teams to focus on more strategic activities.

The Impact

The operational efficiency impact is high. The time taken for the preparation of journals and month-end processes has been reduced from 23 hours to 30 minutes, with significantly improved control checks and reduced risks.

Example Use Case 2:

Customer Engagement and Utilization AI Analyst for a Waste management operator

Infrastructure Economy
The Challenge

Overdue bin hires result in missed revenue and under-utilized assets. Limited call-centre capacity constrains proactive outreach, while manual processes do not always deliver consistent, high-quality customer interactions at scale.

Our Solution

A voice-enabled AI Worker (with ultra-low latency and natural conversational tone) was deployed to engage customers to arrange pickups, extensions, or changeovers. The worker has guardrails to prevent hallucinations and jailbreaks, ensuring highly secure, authentic interactions at scale.

The Impact

The AI Worker delivers 10x more outbound calls than with manual operations. This enables the recovery of previously unbilled bin-hire revenue and improves bin utilisation through timely extensions and collections.

See our other Markets and AI Co-Workers